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Terms and Conditions

TERMS & CONDITIONS

All items available on Grocerjy.com are delivered to you with the brand’s promise.

All items available on Grocerjy.com are guaranteed being original stock from the brand, the distributor or the manufacturer warehouse. They carry a limited original warranty from the brand or the distributor that protects them against any manufacturing default.

The warranty begins on the day that your item(s) is received (item delivery day) and lasts as per the brand’s Terms and Conditions (mentioned on the attached warranty).

Grocerjy shopping app / website aims to give you a superb home shopping experience. We have set out below the Terms & Conditions under which you are allowed to use the app / website as well as the Terms on which you place your order.

Definition of Terms

“You” and “your” means the person ordering goods from Grocerjy app / website, who must be over 18 years of age.

“Grocerjy” or “we” or “us” or “our” means Grocerjy whose commercial registration number is 1010574047 and registered address is PO Box 7731, Riyadh 12355, Saudi Arabia

“Home” means the main page of the app / website, showing the banners, app / website departments & brands we represent.

“Departments” means the category and sub-categories we have in our store.

“Account” means your details and shopping history, which is created when you register to shop through our Grocerjy app / website.

“Commercial Price” means the average price of the same item at supermarkets, pharmacies, grocery stores, etc.

“Grocerjy Price” means the discounted price that Grocerjy app/website offers to its customers comparing with the “Commercial Price”

Discount percentage, if any, shown at each item represent the average saving in percentage that the customer obtained by buying at Grocerjy price comparing with the “Commercial Price”

“Cash Back” means the amount that Grocerjy customer collect in their electronic wallets in the customer’s account section on the website/app. It represents the difference between the commercial price and Grocerjy’s discounted price. The customer can use the cash back balance in his electronic wallet to pay for their basket at any time by choosing to pay using that balance instead of paying in cash or with credit card.

“Saving” represent the amount in Saudi Riyal that the customer saved on his shopping cart/shopping basket for all items bought from Grocerjy comparing with the “Commercial Price”

Terms of Use

This section explains how you are allowed to access and use the app / website.

Use of and access to the app / website

From time to time it will be necessary for us to carry out maintenance on the app / website which may result in occasional periods of downtime.

We cannot promise that the app / website will be uninterrupted or error-free or that defects in the app / website will be corrected.

You can use the app / website to browse and buy goods and services from us and to manage your account with us but not for any other purpose.

You must not share your Grocerjy app / website email / username and password with anyone.

Content of the app / website

We may update the app / website from time to time, and may change the content at any time. However, please note that any of the content on the app / website may be out of date at any given time, and we are under no obligation to update it. Although we try to update the information on the app / website, we make no representations, warranties or guarantees, that the content on the app / website is accurate, complete or up-to-date.

We do not guarantee that the app / website, or any content on it, will be free from errors or omissions.

All rights, including without limitation any intellectual property rights, in any data on the app / website, or any part of the app / website, provided by us or you, or any third party, such as for example your shopping list or favorite items (the data) will automatically be owned by Grocerjy. You agree that you are not allowed to use the data, or permit any third party to use it, without our express permission. If the law prevents us from automatically owning any rights in the data, you now assign such rights to us.

You are responsible for configuring your information technology, computer programs and platform in order to access the app / website. You should use your own virus protection software.

Changes to these Terms

If we make any changes to these Terms of use we will let you know as soon as possible by posting the changes on our app / website.

Terms of Sale

These terms of sale will apply if you place orders on our app / website.

Becoming a Customer

To place an order on our app / website you must be over 18 years of age, require delivery in the cities we serve and either have a credit or debit card acceptable to us in your name, or agree by the act of placing an order to pay cash on delivery (COD) at the applicable COD fees, if any.

When you register, you will create a username and password, which you must use whenever you shop with us. You must treat your username and password as confidential and must not disclose it to any third party. Please keep this information in a safe place because you will be responsible for all activities and orders made under your password and username. If you think that someone else may either know or be using your username and password, please contact us immediately.

We reserve the right to suspend accounts for any fraudulent activity or misuse of service.

Our Contract

Our app / website invites you to buy goods from us. Once you have placed an order on the app / website we will send you an order acknowledgement by email setting out what you have ordered and the price of your order. This is not an order confirmation or acceptance from us.

These terms regulate the supply of goods to you by Grocerjy. Any other terms, conditions or representations (other than those made fraudulently or implied by statute) are excluded.

Price

The price of the chosen item(s) you order will be the price on the app / website at the time you place your order or amend your order. In terms of any price difference, we will advise.

Errors may occur in the process of providing product and pricing information by Grocerjy app / website. We cannot confirm the price of a product except after ordering. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, we shall have the right, at our sole discretion, to either contact you for instructions or cancel your order and notify you of such cancellation.

In the event that Grocerjy app / website accepts your order, the same shall be debited to your credit card account and duly notified to you by email or becomes liable for cash payment upon delivery. The credit card payment may be processed prior to our dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit/debit card account, or a store credit may be offered.

Prices and availability are subject to change without any prior notice. Further, description/performance of products are based on the catalogue and technical literature printed by the manufacturers/agent. Therefore, the write-up provided against each product is not that of ours and are subject to change without prior notice.

In addition to the price, a delivery charge as shown at checkout may also be payable by you.

Order Acceptance

We reserve the right, at its sole discretion, to refuse or cancel any order for any reason whatsoever. Limitations on quantities available for purchase inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud are some situations that may result in the order being cancelled. Additional verifications or information may be requested before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit/debit card has been charged, the said amount will be reversed back in your credit/debit card account or a store credit may be offered. It is the responsibility of the customer to ensure that they are present at time of delivery.

Grocerjy has the right to cancel any order without notice.

In the case of finding no one to receive the delivery at the specified location, customer must be aware that the delivery driver will only wait for a maximum period of 10 minutes before leaving.

Driver will contact the customer via mobile number only.

Changing Your Mind

You can cancel or amend your order at any time prior to delivery. Due to how our systems work, if you want to add goods to your placed order, you can re-order by contacting the customer service through the Whatsapp icon on the website/app or sending an email to [email protected]

Orders that are cancelled after they have been delivered or part-cancelled during delivery are subject to a SAR 30 cancellation fee to be deducted from your refund for delivery and processing. We have the full right to demonstrate whether an order has been delivered or not. The customer agrees not to dispute the decision made by us and accept our decision regarding the cancellation.

If you have ordered items which are out of stock you may choose between replacing with the closest or cancel the item.

Stock shortages on popular goods

We do our best to ensure that we have amazing availability but we do occasionally run out of some products. If this does occur, we will give you the option to have a substitute of a similar product or cancel the item altogether or/and substitute of different size product of same brand.

We reserve the right, at our sole discretion, to limit the quantity of items purchased per person, per household or per order. The said limitations may be applicable to orders placed by the same account, the same credit card, and also to orders that use the same billing and/or delivery address. We will provide notification to the customer should such limits be applied. We also reserve the right, at our sole discretion, to prohibit sales to dealers or resellers. For purposes of these Terms and Conditions, reselling shall be defined as purchasing or intending to purchase any product(s) from Grocerjy for the purpose of engaging in a commercial sale of that same product(s) with a third party.

Use of Credit Cards

If you find your credit card has been used at our website / app without your authority please tell us within 24 hours of finding out. You must also tell your card issuer within the time limits you agree in your card scheme rules.

Expiry Dates

The employees who put together your order are carefully trained to select goods with a reasonable amount of time left on the expiry date (just as you would if you were shopping yourself). However, please note that in case of a delivery of an expired item by error or omission, we will provide a refund.

Redemption of Grocerjy coupon (where applicable)

In the event that a customer is allowed to redeem a Grocerjy coupon through the app / website, that coupon will be redeemed for full amount only, and no partial redemption is allowed.

Use of Promotion Codes

Only one (1) promo code may be redeemed per user account/per household/ per promotion.

Grocerjy Promo Codes can only be redeemed online and must be submitted at point of order entry.

You must be 18 years or older to redeem a promo code.

Promo codes may require a minimum order value per purchase, as well as other limitations or exceptions – details will be provided with the promotion.

Even if a code is accepted at check out, all orders are reviewed by the Grocerjy Customer Support team prior to fulfillment. If orders are deemed in violation of any of these Terms and Conditions, they will be adjusted accordingly.

Promo codes are strictly free promotional voucher codes with no monetary value. They have an expiration date, which is displayed under the promo code’s value online.

Amendment of the Terms & Conditions

We may, at any time, modify the Terms & Conditions of the app / website without any prior notification to you. You can access the latest version of the Terms & Conditions at any given time on the app / website. In the event the modified Terms & Conditions are not acceptable to you, you should discontinue using the service of the app / website. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of this app / website.

 

Return and Exchange

Orders which fail to meet our usual high standards.

In the event that your order is visibly damaged or in any way does not meet our usual high standards, you may refuse to accept the order and you can raise a complaint about the order to [email protected]

For individual items found to be damaged when unpacking, please notify customer services within 24hrs for a refund/store credit. Refunds will only be given where the product is returned or photo verification of product condition is provided, subject that the item is not opened.

Once complain is approved and accepted by our customer services team, Grocerjy will process cash or credit card refunds within 14 working days at max. The time funds appear in your account will depend on your bank.

 

Exchange & Return policy:

For any items requiring return or exchange please contact Grocerjy's Customer Services as soon as possible.

If the order is not shipped, the exchange or cancellation will be free of charge. In case of shipment, the customer will be charged for the return of the product, provided that the product has not been opened and remains in its original condition.

For orders placed by credit card, any refund will be applied to the card used at point of ordering. Any request for refund or exchange of products will be verified by Grocerjy's Customer Services.

Undergarments are not allowed for exchange or return. Shavers & shaving equipment will not be replaced or returned as well.

In case the product is defected upon delivery, you have the right to refuse receiving it, ask for a replacement or a refund, in case you already paid for it. However, replacements are not accepted under the following conditions:

  • The defect is due to improper use (misuse, exposure to liquid, abuse or etc.…)
  • The barcode on the product is unknown.
  • It must be intact with its original packing – no exchange is possible if the original packing was opened or used

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Grocerjy is one of the projects of the Special App EstCommercial Registry 1010574047, Tax Number 310038500900003.